案例研究：非营利组织参与度提升 40% Case Study: Non-Profit Achieves 40% Engagement Boost

挑战：在喧嚣中建立连接 The Challenge: Connecting Amidst the Noise

该非营利组织致力于为自闭症和心理健康儿童提供关键服务。他们面临的主要挑战是：社交媒体咨询量大，但核心工作人员难以持续、快速地筛选和回复紧急的家庭求助，导致潜在服务家庭流失。 This non-profit is dedicated to providing crucial services for children with autism and mental health needs. Their core challenge was managing high volumes of social media inquiries. Staff struggled to consistently and quickly filter and respond to urgent family requests, leading to the loss of potentially served families.

ALEXIAN AI 解决方案 The ALEXIAN AI Solution

• **AI 意图识别：** 部署定制的 AI 代理，自动识别包含“紧急”、“帮助”、“预约”等关键词的咨询。 **AI Intent Recognition:** Deployed a custom AI agent to automatically identify inquiries containing keywords like "urgent," "help," or "appointment."
• **知识库增强：** 利用 RAG 技术，代理能够基于组织的 FAQs 和服务手册，提供标准化的初步回复。 **Knowledge Base Enhancement:** Used RAG to enable the agent to provide standardized initial responses based on the organization’s FAQs and service manual.
• **自动化分流：** 只有需要人工干预的复杂案例才会被推送给核心工作人员。 **Automated Triaging:** Only complex cases requiring human intervention were escalated to core staff members.